Analisis Kualitas Pelayanan Kantor Notaris-PPAT dalam Pembuatan Akta Pertanahan di Panyabungan: Perspektif Bisnis Syariah
Keywords:
Service Quality, Notary/PPAT, Land Deed, Sharia Business, Islamic LawAbstract
This study aims to analyze the service quality of Notary/PPAT offices in the land deed preparation process in Panyabungan based on Sharia business principles, encompassing justice, transparency, efficiency, and community satisfaction. This research utilizes a descriptive qualitative approach with data collection techniques including in-depth interviews, observation, and document studies. Respondents comprise clients, notaries, and Notary/PPAT office staff involved in land services. Data were analyzed thematically to identify service conformity with Sharia principles. The results demonstrate that the service quality of Notary/PPAT offices in land deed preparation fulfills several Sharia business aspects, including: (1) Justice (Al-'Adl) The deed preparation process is conducted transparently and in accordance with legal requirements. (2) Efficiency (Iqtisad) Services are delivered promptly at affordable costs. (3) Customer Satisfaction (Ridha) The community expresses satisfaction with clear procedures and effective communication. Nevertheless, challenges persist in implementing the principles of transparency (Syaffiyah) regarding cost details and accountability (Muhasabah) in documentation. The Notary/PPAT office has provided sufficiently good services from a Sharia business perspective, but requires improvements in cost transparency and strengthening of documentation systems to comprehensively meet ideal Sharia standards.
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